A CUSTOMER JOURNEY · DENTAL OR SALON

From a text.
To their next visit.

Sarah saves the appointment to keep track of the date. Bright Dental stays on the card, from the first text through to the visit.

Show an example for
THE TEXT

The appointment arrives by text.

The message has the booking details and a link to save the card.

Preview only. No SMS or Wallet pass is issued.

CUSTOMER VIEW

The text on their phone

9:41
BBright DentalTEXT MESSAGE

Today 9:04

Hi Sarah, your appointment is Wed 14 Oct, 3:30 pm with Dr Ahmed. Add it to your phone:

Text Message

Tap the SMS preview or a Wallet button to continue.

WHY SEND THE CARD?

Your name stays
on the appointment.

Sarah saves the appointment for the date. Bright Dental stays on the card and can appear again with a booking update.

The goal: more kept appointments and more return visits.

FOR THE SALES CONVERSATION

Put their name on it.

Change the sample details to help the prospect picture their own customer journey.